FAQ

Account & Orders

How do I create an account?

Click on "Account" in the header and select "Create Account" to get started. You'll need to provide your email address and create a password.

Can I place an order without creating an account?

No, we require all customers to create an account before placing orders. This helps us provide better customer service and allows you to track your orders easily.

How can I track my order?

You can track your order in your account under "My Orders" or use the tracking number provided in your shipping confirmation email.

Can I cancel or modify my order?

Orders can typically be cancelled or modified within 2 hours of placement. After this time, orders enter processing and cannot be changed. Please contact customer service immediately if you need to make changes.

I forgot my password. How do I reset it?

Click on "Account" and then "Forgot Password." Enter your email address and we'll send you instructions to reset your password.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through Stripe.

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processing through Stripe. We never store your full credit card information on our servers.

Why was my payment declined?

Payment declines can occur for various reasons including insufficient funds, incorrect billing information, or bank security measures. Please contact your bank or try a different payment method.

Do you offer payment plans?

Currently, we only accept full payment at checkout. We may offer payment plans in the future.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7-14 business days. Processing time is 1-2 business days before shipping begins.

Do you ship internationally?

Yes, we ship to select international destinations. International shipping may take 14-21 business days and may be subject to customs duties.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order details. We occasionally offer free shipping promotions.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately. We'll work with you to resolve the issue quickly.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be in original, unused condition.

How do I return an item?

Contact our customer service team first to receive return authorization and instructions. You'll need a return merchandise authorization (RMA) number.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or we made an error.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive and inspect your return. It may take 3-10 additional days to appear in your account.

Products & Inventory

Are your product photos accurate?

We strive to display accurate product photos and descriptions. However, colors may vary slightly due to monitor settings and lighting conditions.

What if an item is out of stock?

Out of stock items cannot be purchased. You can sign up for notifications to be alerted when items come back in stock.

Do you offer warranties on products?

Warranty coverage varies by product and manufacturer. Check individual product descriptions for specific warranty information.

Customer Service

How can I contact customer service?

You can contact us through the contact form on our website, by email, or through your account dashboard. We aim to respond within 24 hours.

What are your customer service hours?

Our customer service team is available Monday through Friday, 9 AM to 6 PM. We also monitor emails over weekends for urgent issues.

Can I speak to someone by phone?

Currently, we primarily offer support through email and our contact form. This allows us to provide detailed, documented assistance for your inquiries.

Technical Issues

The website isn't working properly. What should I do?

Try clearing your browser cache and cookies, or try using a different browser. If problems persist, please contact our technical support team.

I'm having trouble placing an order.

Make sure all required fields are filled out correctly, your payment information is accurate, and your internet connection is stable. Contact us if you continue to have issues.

Why can't I log into my account?

Double-check your email and password. If you've forgotten your password, use the "Forgot Password" link. If problems persist, contact customer service.