Return & Refund Policy

Our Return Promise

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 14-day return policy from the date of delivery.

Return Eligibility

To be eligible for a return, items must be:

• Returned within 14 days of delivery
• In original, unused condition
• In original packaging when possible
• Include all accessories, manuals, and components

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items that have been opened or used
• Undergarments and swimwear
• Food and perishable items
• Custom or personalized items
• Digital downloads or software

How to Return an Item

Step 1: Contact Us

Before returning any item, please contact our customer service team to:

• Receive return authorization
• Get return shipping instructions
• Obtain a return merchandise authorization (RMA) number

Step 2: Package Your Return

Securely package your item(s) with:

• Your RMA number clearly visible on the package
• Copy of your original order confirmation
• Brief note explaining reason for return

Step 3: Ship Your Return

Return Address:
[PLACEHOLDER - Please provide the return address]

You are responsible for return shipping costs unless the item was defective or we made an error.

Return Processing

Once we receive your return:

• We'll inspect the item(s) within 2-3 business days
• You'll receive an email confirmation of our inspection results
• Approved refunds are processed within 5-7 business days
• Refunds are issued to your original payment method

Exchanges

We currently don't offer direct exchanges. To exchange an item:

1. Return the unwanted item following our return process
2. Place a new order for the item you want
3. Once your return is processed, you'll receive a full refund

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately with photos of the issue
• We'll provide a prepaid return label
• We'll expedite a replacement or full refund
• No restocking fees apply for defective items

Late Returns

Returns received after the 14-day window may not be accepted. In exceptional circumstances, please contact our customer service team to discuss your situation.

Refund Timeline

Please allow:

• 2-3 business days for return inspection
• 5-7 business days for refund processing
• 3-10 business days for refund to appear in your account (depending on your bank/card issuer)

Questions?

Our customer service team is here to help make returns as easy as possible. Don't hesitate to reach out if you have any questions about our return policy.